Job Description:

Job Title:  Energy Debt Specialist – 3 posts. 

Salary:  £30,106 (Trainee £27,096) 

Fixed term: Fixed term until 31st March 2028 

Reporting to:  Head of Money Advice and Financial Inclusion Services 

Location: Flexible hybrid working 3 days office based 

(Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.) 

Do you enjoy helping people? Are you a compassionate and people-focused person?   

Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?  

The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions. 

For a trainee post, this role would suit applicants with: 

• At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.  

• Experience of achieving performance and quality targets/KPIs. 

• An ability to work independently without close supervision and collaboratively as part of a team. 

• Experience of listening and questioning with an ability to manage challenging situations.   

• Commitment to training and achieving full targets and quality requirements within a 3-month period.  

How to apply 

Please go to our careers page by clicking the "Apply Now" button

The application timeline 

Applications open: 25/08/2026 

Applications close: 21/09/2026 10am  

Shortlisting held: 22/09/2026 

Interviews held: 30/09/2026 

Start date: ASAP 

Please note that interviews will take place over Microsoft Teams