Job Description:

Office Administrator – Temporary

• £14.50ph
• 2 – 3-month cover, possibly longer
• Must be comfortable working independently, including working alone in the office on occasions
• Based in Merseyside

Reporting to the Executive Team, your role with be a varied one and will include;

Key Responsibilities

Communications and Enquiries

• Monitor and manage incoming emails, ensuring queries are triaged appropriately and urgent matters are identified and escalated promptly.
• Answer telephone calls, email enquiries, and website queries, providing information where appropriate or directing enquiries to the relevant person or department.
• Relay information accurately and in a timely manner to the Executive Team and other stakeholders.
• Monitor the Intranet and share relevant updates and key information with the Executive Team.

Administrative Support

• Provide administrative support to the Executive Team and wider Branch.
• Coordinate and arrange meetings, including scheduling appointments, booking rooms, and distributing relevant documentation.
• Maintain accurate records and support the effective administration of office activities.

Client Support

• Act as a first point of contact for members, providing assistance in person, by telephone, and via email.
• Liaise with members to facilitate the effective handling of enquiries and requests.
• Signpost members to representatives, departments, or support services.

Data and Systems Management

• Upload and maintain staff  information on the insurance portal, ensuring records are accurate and up to date.
• Upload and manage documents within the CRM system
• Produce and distribute reports from the CRM system to support operational and management requirements.
• Handle all information sensitively and confidentially, ensuring compliance

Reception and Office Management

• Cover reception and ensure a professional and welcoming service for all visitors.
• Manage visitor access
• Support the opening and closing of the office/building in line with established procedures.
• Maintain a safe, secure, and organised reception and office environment.

Application Information

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy, which can be found on our website, and therefore give consent for us to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.